This Privacy Policy outlines the principles under which SendaLuna (hereinafter referred to as "SendaLuna") collects, uses, and safeguards personal information provided by users when accessing its website and tourism-related services. SendaLuna is committed to protecting the confidentiality and integrity of user data. When we request personal information via online forms—such as data that may identify you—we do so with the assurance that it will be handled strictly in accordance with this policy. Please note that this Privacy Policy may be revised or updated periodically, and we encourage users to review it regularly to remain informed of any changes.
SendaLuna's website may collect personal data including, but not limited to, your name, email address, and nationality when you submit inquiries or comments via web forms. Additionally, the site may collect technical data through cookies and browsing activity, which are used solely for statistical analysis in compliance with international electronic data regulations and applicable privacy standards.
The information collected is used to enhance service delivery, maintain user records, process orders (where applicable), and improve our offerings. From time to time, SendaLuna may send promotional emails containing special offers, product updates, or other content deemed relevant or beneficial to you. These communications will be sent to the email address you provided and may be unsubscribed from at any time.
SendaLuna employs advanced security technologies and continuously updates its systems to prevent unauthorized access and ensure data protection.
COOKIES
Cookies are small data files sent to your device to request permission for storage. Once accepted, these files help track website traffic and facilitate future visits by recognizing returning users and enabling personalized experiences.
SendaLuna uses cookies to monitor page visits and frequency. This data is used exclusively for statistical purposes and is deleted after analysis. You may delete cookies from your device at any time. While cookies enhance website functionality, they do not grant access to your device or personal data unless you explicitly provide it. You may choose to accept or decline cookies; however, most browsers accept them by default to improve user experience. You can modify your browser settings to block cookies, though doing so may limit access to certain services.
COOKIE BEHAVIOR ON USER INTERACTION
- If you leave a comment on our site, you may opt to save your name, email, and website in cookies for convenience. These cookies persist for one year.
- If you have an account and log in, a temporary cookie will be set to verify browser compatibility. This cookie contains no personal data and is deleted upon browser closure.
- Upon login, cookies will store your login credentials and display preferences. Login cookies remain active for two days, while display settings persist for one year. Selecting "Remember Me" extends login persistence to two weeks. Logging out removes these cookies.
- If you edit or publish content, an additional cookie will be stored to record the post ID of the edited article. This cookie contains no personal data and expires after one day.
LINKS TO THIRD-PARTY WEBSITES
This website may include hyperlinks to external platforms that could be of interest to you. Once you access these links and navigate away from our domain, SendaLuna no longer exercises control over the destination site. Consequently, we disclaim any responsibility for the terms, privacy practices, or data protection measures implemented by such third-party websites. These external sites operate under their own privacy policies, and we strongly advise reviewing them to ensure your agreement with their terms.
MANAGEMENT OF PERSONAL INFORMATION
You retain the right to limit the collection and use of personal data submitted through our website at any time. Whenever you are prompted to complete a form—such as a user registration—you may opt in or out of receiving communications via email. If you initially consent to receive newsletters or promotional content, you may revoke that consent at any time.
When requesting a quote or additional details about a specific tour or service, you may be asked to provide personal data including your name, email address, nationality, and travel itinerary. This information will be used exclusively to respond to your inquiry and provide relevant details about the requested service. It will not be sold, disclosed, or exploited for commercial gain. By submitting a form or comment through our website, you consent to the storage of your data for purposes such as responding to your inquiry, sending relevant promotional content, or inviting you to leave a review on our website or third-party platforms like TripAdvisor or Bookmundi.
SendaLuna will not sell, transfer, or distribute personal data collected—whether with or without your consent—unless legally compelled to do so by judicial order.
SendaLuna reserves the right to modify the terms of this Privacy Policy at any time.
ACCURACY AND INTENDED USE OF DATA
By clicking the "Submit" button (or its equivalent) on any of our forms, you affirm that the information provided is accurate and truthful. To ensure that your data remains current and free of errors, you are responsible for notifying us promptly of any changes or corrections.
You guarantee that all personal data submitted is truthful, precise, complete, and up to date. You accept liability for any direct or indirect damages that may arise from a breach of this obligation. Depending on the form or section accessed, and based on the data you provide, your information will be processed for the following purposes, which you expressly and unequivocally authorize:
- The specific purposes indicated on each page or section containing a registration or contact form.
- To respond to your inquiries, comments, requests, or any other communication submitted via the contact forms available on our website.
- To send you information regarding inquiries, services, activities, products, updates, or promotions via email, fax, WhatsApp, Skype, telephone, SMS, MMS, or other electronic or physical means of communication. These communications will relate to SendaLuna's offerings or those of affiliated entities with whom we maintain promotional or commercial agreements. In such cases, we guarantee that your personal data will not be shared with third parties, except as explicitly stated in this policy, and all communications will be issued directly by SendaLuna.
- To develop market segmentation profiles for advertising or statistical analysis.
For this reason, SendaLuna strongly recommends that users carefully review the terms and conditions, purchase policies, privacy notices, and legal disclaimers of any linked third-party websites prior to engaging with their services or products.
ACCESS TO PERSONAL DATA BY THIRD PARTIES
SendaLuna may engage external service providers to carry out specific tasks on its behalf that relate to the purposes for which personal data is collected. These tasks may include, but are not limited to, data analysis, website hosting, and similar functions. Such third parties may be granted access to the personal data strictly necessary to fulfill their contractual obligations, but are prohibited from using this data for any other purpose. SendaLuna will manage these relationships in full compliance with applicable data protection laws and regulations.
USE OF ADVERTISING SERVERS AND COOKIES
SendaLuna's website incorporates advertising servers to deliver commercial content tailored to users. These servers utilize cookies to customize advertisements based on user demographics and browsing behavior.
Google Analytics
This website uses Google Analytics, a web analytics tool provided by Google, Inc., a Delaware corporation headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics employs cookies—text files stored on your device—to analyze user interactions with the website. The data generated by these cookies, including your IP address, is transmitted to and stored by Google. Acting on behalf of SendaLuna, Google uses this information to monitor website usage, compile activity reports, and deliver related services. Google may share this data with third parties when legally required or when such parties process the data on Google's behalf. Google will not associate your IP address with any other data it holds.
You may refuse the use of cookies by adjusting your browser settings; however, doing so may limit your ability to fully utilize the website's features. By continuing to use this website, you consent to the processing of your data by Google in accordance with the terms outlined above. For further details, users may consult Google's privacy policy at: https://www.google.com/intl/es/policies/privacy/.DATA RETENTION PERIOD
If you leave a comment on our website, both the comment and its associated metadata will be retained indefinitely. This allows us to automatically recognize and approve subsequent comments without manual moderation.
For users who register on our website (if applicable), we store the personal data provided in their user profile. Registered users may view, modify, or delete their personal information at any time, except for their username, which cannot be changed. Website administrators also have access to view and edit this information.
YOUR RIGHTS REGARDING PERSONAL DATA
If you have an account on this website or have submitted comments, you may request an exported file containing the personal data we hold about you, including any information you have provided. You may also request the deletion of your personal data. Please note that this does not include data we are legally required to retain for administrative, legal, or security purposes.
HOW WE SAFEGUARD YOUR DATA (SECURITY MEASURES)
SendaLuna has implemented all appropriate technical and organizational safeguards to ensure the protection and integrity of the personal data it handles, and to prevent unauthorized access, alteration, or loss. Nevertheless, users acknowledge and accept that no security system on the Internet is entirely invulnerable.
WHAT PERSONAL DATA WE COLLECT AND WHY
Comments
When users submit comments on our website, we collect the information entered in the comment form, along with the visitor's IP address and browser user agent string. This data is used to assist in spam detection.
Additionally, an anonymized hash generated from your email address may be shared with the Gravatar service to verify whether you are using it. The Gravatar privacy policy can be reviewed at: https://automattic.com/privacy/. Once your comment is approved, your profile image—if available via Gravatar—may be publicly displayed alongside your comment.
Embedded Content from External Websites
Some articles on our website may contain embedded content such as videos, images, or articles from third-party sources. This embedded content functions identically to a direct visit to the external website.
These third-party sites may collect personal data, use cookies, incorporate additional tracking technologies, and monitor your interaction with the embedded content. This includes tracking behavior if you are logged into an account on the external site.